Resources
Ticket Taxonomy Resources
A curated reading list for support teams ready to build a taxonomy that actually means something.
Start here
Taxonomy Basics — Think of this as Taxonomy 101. Covers basic structuring of layers and overall themes. Good first read before anything else.
Building a taxonomy at Grindr — The clearest real-world example of what a 3-layer taxonomy looks like in a support environment. The profile picture example alone is worth the read.
Go deeper
What to do with "Other" — Everyone has an "Other" tag. Nobody knows what to do with it. Yetto's take is the best I've seen.
Listen and watch
Building a Taxonomy — Growth Support Podcast — Conversation with the co-founder of Yetto on taxonomy best practices. Also available on Spotify and Apple Podcasts.
Worth bookmarking
Neal Travis on LinkedIn — Practical tagging tips that sparked a whole conversation in the community.
Nick's reaction post — What happens when taxonomy content resonates. This is what led to the podcast episode above.
