Hi, I'm Meghan

Your support queue knows what to build next. I'll show you how to read it.

I work with Heads of Support at scaling SaaS companies to build the taxonomy and data infrastructure that turns ticket volume into product intelligence.

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About Me

Support is about more than just answering emails, it’s about creating systems that let teams thrive and customers feel truly cared for.

I’ve built my career on making support operations smoother, smarter, and more impactful.

Support is about more than just answering emails, it’s about creating systems that let teams thrive and customers feel truly cared for.

I’ve built my career on making support operations smoother, smarter, and more impactful.

8+ years

of support experience, 3+ years in support operations.

1st hire

Built Support Ops from the ground up at Whereby.

80% fewer

Tickets after VOC feedback loop connected support data to product decisions.

Group of women working in a bright office

The Tagging Foundation

Build the infrastructure needed to capture every customer signal with precision.

Insights & Strategy

Knowledge That Scales

The Tagging Foundation

Build the infrastructure needed to capture every customer signal with precision.

Insights & Strategy

Capture the voice of your customer and transform it into actionable insights for product and support.

Knowledge That Scales

Create internal and external knowledgebases that empower customers and support teams alike.

Ashley S.

Director of Support

Meghan has a keen senses of efficiency, making sure the organization she is supporting in is using every possible feature in their tool kits. She understands the importance of stewardship of supports resources and prioritizes this in her work.

Ashley S.

Director of Support

Meghan has a keen senses of efficiency, making sure the organization she is supporting in is using every possible feature in their tool kits. She understands the importance of stewardship of supports resources and prioritizes this in her work.

Ashley S.

Director of Support

Let’s make support work better, together.

Let’s build the systems that free your team to focus on what matters most.

Book Strategy Session

Let’s make support work better, together.

Let’s build the systems that free your team to focus on what matters most.

Book Strategy Session